Q: How can I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to cart go through the ordering process. After the order is              ready, you will receive order summary to your email. Order summary will also be stored to your account.

Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit. This will make sure the shipment is not delayed.

Q: What payment methods can I use?
A: You can use all the major credit cards.

Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact himalayanbits.com notify us about the problem. We can manage the order manually.

Q: How can I get offer of bulk amounts?
A: When you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.

Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact [email protected]

Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected]

Q: Can I return a product?
A: If you want to return a product, please contact [email protected]